// beginner, intermediate, advanced AI readiness tracks

$ map --maturity="role_readiness"

AIducation turns assessment into progression. Learners move from AI literacy to assisted work, repeatable workflows, governed adoption, and strategic scale with role-specific gates and evidence.

[START_ASSESSMENT][VIEW_API][VIEW_PERSONAL_PLAN]

AI maturity engine

15
Role models
5
Stages
3
Tracks
77
Avg target
[+] AIducation for Support starts at beginner readiness while still mapping into the full workforce model.

// Maturity_loop

A maturity model gives learners a visible path and gives leaders a common language for AI adoption risk, progress, and scale.

Assess

Start with role, confidence, workflow maturity, tool fluency, policy safety, and manager evidence needs.

Place

Route learners into beginner, intermediate, or advanced readiness tracks with explicit progression gates.

Practice

Move through simulations, tool missions, templates, policy labs, and workflow portfolio work.

Prove

Exit with score lift, scenario evidence, credential proof, manager reports, and expansion guidance.

// Platform_stages

The same stages apply across roles, while the evidence gates change for support, sales, marketing, HR, finance, engineering, product, legal, and other academies.

View governed adoption API filter
beginner

AI literacy

readiness 0-39

Learner understands AI basics, risks, approved tools, and when human judgment is required.

Learner behaviors
  • [+] Can explain what AI can and cannot do for the role
  • [+] Recognizes sensitive data and unsupported output
  • [+] Uses starter prompts with clear role context
Evidence required
  • [+] Baseline assessment complete
  • [+] Approved tool policy acknowledged
  • [+] First guided prompt mission submitted
beginner

Assisted work

readiness 40-59

Learner can use AI for drafts, analysis, and practice tasks with explicit checking steps.

Learner behaviors
  • [+] Writes role-specific prompts with constraints
  • [+] Separates facts from assumptions
  • [+] Revises weak AI output before using it
Evidence required
  • [+] Role workflow lab attempt
  • [+] Verification checklist attached
  • [+] Rubric feedback reviewed
intermediate

Repeatable workflows

readiness 60-74

Learner can turn AI usage into a reusable workflow with prompts, checklists, artifacts, and manager review.

Learner behaviors
  • [+] Uses templates instead of one-off prompting
  • [+] Documents source checks and revisions
  • [+] Produces portfolio-ready workflow artifacts
Evidence required
  • [+] Workflow template kit completed
  • [+] Scenario simulation passed
  • [+] Manager review question answered
advanced

Governed adoption

readiness 75-89

Learner and manager can operate AI workflows inside approved tools, policy controls, and audit evidence.

Learner behaviors
  • [+] Uses only approved tools for the workflow
  • [+] Escalates authority, privacy, policy, or quality risks
  • [+] Maintains evidence for audit and credential review
Evidence required
  • [+] Policy training passed
  • [+] Misuse reporting drill complete
  • [+] Credential or manager report generated
advanced

Strategic scale

readiness 90-100

Team can scale AI adoption across departments with benchmarks, ROI signals, governance, and reusable playbooks.

Learner behaviors
  • [+] Connects AI workflows to business outcomes
  • [+] Coaches others using readiness evidence
  • [+] Improves approved libraries and rollout plans
Evidence required
  • [+] Exit assessment target met
  • [+] Org dashboard reviewed
  • [+] Expansion recommendation documented

// Role_maturity_models

Each role gets starting-track guidance, a target stage, score expectations, personalized plan inputs, exit evidence, and stage gates tied to its actual workflows.

AIducation for Support

Support

first wedge
beginner
start
78
target
5
gates
  • [+] Support learner identifies approved tools and sensitive-data boundaries.
  • [+] Support learner completes Billing escalations and refunds with verification notes.
  • [+] Support learner reuses a workflow template instead of one-off prompting.
AcademyAPI
AIducation for Sales

Sales

beginner
start
76
target
5
gates
  • [+] Sales learner identifies approved tools and sensitive-data boundaries.
  • [+] Sales learner completes Prospect research and account briefs with verification notes.
  • [+] Sales learner reuses a workflow template instead of one-off prompting.
AcademyAPI
AIducation for Marketing

Marketing

beginner
start
72
target
5
gates
  • [+] Marketing learner identifies approved tools and sensitive-data boundaries.
  • [+] Marketing learner completes Product launch copy with verification notes.
  • [+] Marketing learner reuses a workflow template instead of one-off prompting.
AcademyAPI
AIducation for HR

HR

beginner
start
82
target
5
gates
  • [+] HR learner identifies approved tools and sensitive-data boundaries.
  • [+] HR learner completes Policy drafting and explanation with verification notes.
  • [+] HR learner reuses a workflow template instead of one-off prompting.
AcademyAPI
AIducation for Finance

Finance

intermediate
start
82
target
5
gates
  • [+] Finance learner identifies approved tools and sensitive-data boundaries.
  • [+] Finance learner completes Expense review and policy checks with verification notes.
  • [+] Finance learner reuses a workflow template instead of one-off prompting.
AcademyAPI
AIducation for Engineering

Engineering

intermediate
start
76
target
5
gates
  • [+] Engineering learner identifies approved tools and sensitive-data boundaries.
  • [+] Engineering learner completes AI-assisted code review with verification notes.
  • [+] Engineering learner reuses a workflow template instead of one-off prompting.
AcademyAPI
AIducation for Product Managers

Product

beginner
start
76
target
5
gates
  • [+] Product learner identifies approved tools and sensitive-data boundaries.
  • [+] Product learner completes PRD review and requirement tightening with verification notes.
  • [+] Product learner reuses a workflow template instead of one-off prompting.
AcademyAPI
AIducation for Executives

Executives

intermediate
start
82
target
5
gates
  • [+] Executives learner identifies approved tools and sensitive-data boundaries.
  • [+] Executives learner completes AI strategy and governance with verification notes.
  • [+] Executives learner reuses a workflow template instead of one-off prompting.
AcademyAPI
AIducation for Operations

Operations

beginner
start
76
target
5
gates
  • [+] Operations learner identifies approved tools and sensitive-data boundaries.
  • [+] Operations learner completes SOP generation and review with verification notes.
  • [+] Operations learner reuses a workflow template instead of one-off prompting.
AcademyAPI

// Support_first_gates

Support stays the first commercial wedge, but the model shows exactly how that pilot matures into governed, repeatable, organization-wide AI readiness.

Connect maturity to rollout planning
literacy

Support learner identifies approved tools and sensitive-data boundaries.

Baseline assessment and policy acknowledgement.

assisted work

Support learner completes Billing escalations and refunds with verification notes.

Billing escalations and refunds

repeatable workflows

Support learner reuses a workflow template instead of one-off prompting.

5 available workflow template kits.

governed adoption

Support manager can inspect score, policy evidence, and coaching action.

78+ readiness target and manager report.

strategic scale

Support team can recommend where AI adoption should expand next.

Org dashboard review and rollout planner expansion recommendation.