{"success":true,"filters":{"role":"support","firstWedge":null,"track":null,"stage":null,"search":null},"summary":{"models":1,"stages":5,"tracks":3,"firstWedgeRole":"support","averageTargetScore":78,"trackCounts":{"beginner":1,"intermediate":0,"advanced":0},"gates":5,"exitEvidence":5},"models":[{"id":"ai-maturity-support","role":"support","roleLabel":"Support","productLine":"AIducation for Support","firstWedge":true,"academyPath":"/ai-training/support","recommendedStartingTrack":"beginner","targetStage":"governed_adoption","targetScore":78,"stages":[{"id":"literacy","track":"beginner","name":"AI literacy","readinessRange":"0-39","description":"Learner understands AI basics, risks, approved tools, and when human judgment is required.","learnerBehaviors":["Can explain what AI can and cannot do for the role","Recognizes sensitive data and unsupported output","Uses starter prompts with clear role context"],"evidenceRequired":["Baseline assessment complete","Approved tool policy acknowledged","First guided prompt mission submitted"],"nextGate":"Move to assisted work after the learner can identify risk and explain verification needs."},{"id":"assisted_work","track":"beginner","name":"Assisted work","readinessRange":"40-59","description":"Learner can use AI for drafts, analysis, and practice tasks with explicit checking steps.","learnerBehaviors":["Writes role-specific prompts with constraints","Separates facts from assumptions","Revises weak AI output before using it"],"evidenceRequired":["Role workflow lab attempt","Verification checklist attached","Rubric feedback reviewed"],"nextGate":"Move to repeatable workflows after the learner can produce consistent evidence-backed output."},{"id":"repeatable_workflows","track":"intermediate","name":"Repeatable workflows","readinessRange":"60-74","description":"Learner can turn AI usage into a reusable workflow with prompts, checklists, artifacts, and manager review.","learnerBehaviors":["Uses templates instead of one-off prompting","Documents source checks and revisions","Produces portfolio-ready workflow artifacts"],"evidenceRequired":["Workflow template kit completed","Scenario simulation passed","Manager review question answered"],"nextGate":"Move to governed adoption after the workflow can be reused by a team under policy controls."},{"id":"governed_adoption","track":"advanced","name":"Governed adoption","readinessRange":"75-89","description":"Learner and manager can operate AI workflows inside approved tools, policy controls, and audit evidence.","learnerBehaviors":["Uses only approved tools for the workflow","Escalates authority, privacy, policy, or quality risks","Maintains evidence for audit and credential review"],"evidenceRequired":["Policy training passed","Misuse reporting drill complete","Credential or manager report generated"],"nextGate":"Move to strategic scale after the department can benchmark readiness and safely expand the workflow."},{"id":"strategic_scale","track":"advanced","name":"Strategic scale","readinessRange":"90-100","description":"Team can scale AI adoption across departments with benchmarks, ROI signals, governance, and reusable playbooks.","learnerBehaviors":["Connects AI workflows to business outcomes","Coaches others using readiness evidence","Improves approved libraries and rollout plans"],"evidenceRequired":["Exit assessment target met","Org dashboard reviewed","Expansion recommendation documented"],"nextGate":"Expand to the next department or deepen the academy with company-specific scenarios."}],"roleSpecificGates":[{"stage":"literacy","gate":"Support learner identifies approved tools and sensitive-data boundaries.","evidence":"Baseline assessment and policy acknowledgement."},{"stage":"assisted_work","gate":"Support learner completes Billing escalations and refunds with verification notes.","evidence":"Billing escalations and refunds"},{"stage":"repeatable_workflows","gate":"Support learner reuses a workflow template instead of one-off prompting.","evidence":"5 available workflow template kits."},{"stage":"governed_adoption","gate":"Support manager can inspect score, policy evidence, and coaching action.","evidence":"78+ readiness target and manager report."},{"stage":"strategic_scale","gate":"Support team can recommend where AI adoption should expand next.","evidence":"Org dashboard review and rollout planner expansion recommendation."}],"personalizedPlanInputs":["Role selection","Current AI confidence","Approved tools","Primary workflow","Policy and data risk","Manager evidence need"],"exitEvidence":["Exit assessment score","Passed scenario simulation","Completed workflow template kit","Policy training evidence","Credential or manager report"]}]}