Pilot shape
2-week AIducation for Support pilot with 25 agents, 5 support simulations, baseline and exit assessment, and manager coaching summary.
Policy safety
Before/after
Score changes on refund, verification, PII, and escalation rubric dimensions.
Manager report
Team view
Who is ready, who needs coaching, and which failure modes repeat.
Expansion proof
Reusable
Skill atoms and rubric contracts can be reused in sales, operations, and HR scenarios.
Manager questions answered
- Can agents use AI without promising policy exceptions?
- Which agents skip verification under pressure?
- What coaching should happen before AI assist expands?
Expansion path
- 1Support pilot
- 2Customer success workflows
- 3Operations policy training
- 4Enterprise readiness dashboard