{"success":true,"filters":{"role":"support","firstWedge":null,"category":null,"search":null},"summary":{"templates":5,"roleAcademies":1,"firstWedgeRole":"support","categories":5,"categoryCounts":{"prompt_pack":1,"verification_kit":1,"automation_playbook":1,"manager_review":1,"portfolio_capstone":1},"artifacts":15,"toolLinks":15,"proofOutputs":25},"templates":[{"id":"workflow-template-support-prompt_pack","role":"support","roleLabel":"Support","productLine":"AIducation for Support","firstWedge":true,"academyPath":"/ai-training/support","templateName":"Support prompt pack kit","category":"prompt_pack","workOutcome":"Reusable support prompt pattern for billing escalations and refunds.","sourceWorkflowId":"workflow-support-ai-readiness","sourceWorkflowTitle":"Support AI Workflow Lab","includedArtifacts":[{"id":"platform-tool-script-support-prompt-template","name":"Support role prompt template","type":"prompt_template","description":"Reusable prompt template for support teams practicing billing escalations and refunds."},{"id":"platform-tool-script-support-verification-checklist","name":"Support AI verification checklist","type":"verification_checklist","description":"Checklist for checking AI output before it is used in support work."},{"id":"platform-tool-script-support-workflow-playbook","name":"Support AI workflow playbook","type":"workflow","description":"Step-by-step playbook for turning billing escalations and refunds into a repeatable AI-assisted workflow."}],"recommendedTools":[{"slug":"chatgpt","name":"ChatGPT","missionCount":3},{"slug":"claude","name":"Claude","missionCount":3},{"slug":"copilot","name":"Microsoft Copilot","missionCount":3}],"implementationSteps":[{"order":1,"title":"Select source work","output":"Choose a real support task tied to billing escalations and refunds."},{"order":2,"title":"Apply the template","output":"Use the prompt pack artifacts with approved tools and role constraints."},{"order":3,"title":"Verify and revise","output":"Check facts, calculations, citations, policy boundaries, sensitive data, and approval needs."},{"order":4,"title":"Save evidence","output":"Attach the prompt, output, verification notes, final artifact, and manager review signal."}],"proofOutputs":["Support prompt pack artifact","Prompt and output version history","Verification checklist with source evidence","Manager review note","Support AI Workflow Portfolio"],"managerReviewQuestions":["Can agents use AI without promising policy exceptions?","Which agents skip verification under pressure?","What coaching should happen before AI assist expands?"],"reuseGuidance":["Keep the role, audience, source material, and constraints visible in the prompt.","Reuse only with approved AI tools and approved data classes.","Record what changed between the AI draft and final work artifact.","Attach evidence before counting the workflow as ready for team reuse."]},{"id":"workflow-template-support-verification_kit","role":"support","roleLabel":"Support","productLine":"AIducation for Support","firstWedge":true,"academyPath":"/ai-training/support","templateName":"Support verification kit kit","category":"verification_kit","workOutcome":"Checklist and evidence trail for checking AI output before support work ships.","sourceWorkflowId":"workflow-support-ai-readiness","sourceWorkflowTitle":"Support AI Workflow Lab","includedArtifacts":[{"id":"platform-tool-script-support-prompt-template","name":"Support role prompt template","type":"prompt_template","description":"Reusable prompt template for support teams practicing billing escalations and refunds."},{"id":"platform-tool-script-support-verification-checklist","name":"Support AI verification checklist","type":"verification_checklist","description":"Checklist for checking AI output before it is used in support work."},{"id":"platform-tool-script-support-workflow-playbook","name":"Support AI workflow playbook","type":"workflow","description":"Step-by-step playbook for turning billing escalations and refunds into a repeatable AI-assisted workflow."}],"recommendedTools":[{"slug":"chatgpt","name":"ChatGPT","missionCount":3},{"slug":"claude","name":"Claude","missionCount":3},{"slug":"copilot","name":"Microsoft Copilot","missionCount":3}],"implementationSteps":[{"order":1,"title":"Select source work","output":"Choose a real support task tied to billing escalations and refunds."},{"order":2,"title":"Apply the template","output":"Use the verification kit artifacts with approved tools and role constraints."},{"order":3,"title":"Verify and revise","output":"Check facts, calculations, citations, policy boundaries, sensitive data, and approval needs."},{"order":4,"title":"Save evidence","output":"Attach the prompt, output, verification notes, final artifact, and manager review signal."}],"proofOutputs":["Support verification kit artifact","Prompt and output version history","Verification checklist with source evidence","Manager review note","Support AI Workflow Portfolio"],"managerReviewQuestions":["Can agents use AI without promising policy exceptions?","Which agents skip verification under pressure?","What coaching should happen before AI assist expands?"],"reuseGuidance":["Keep the role, audience, source material, and constraints visible in the prompt.","Reuse only with approved AI tools and approved data classes.","Record what changed between the AI draft and final work artifact.","Attach evidence before counting the workflow as ready for team reuse."]},{"id":"workflow-template-support-automation_playbook","role":"support","roleLabel":"Support","productLine":"AIducation for Support","firstWedge":true,"academyPath":"/ai-training/support","templateName":"Support automation playbook kit","category":"automation_playbook","workOutcome":"Repeatable workflow with inputs, owners, approval gates, and rollback checks.","sourceWorkflowId":"workflow-support-ai-readiness","sourceWorkflowTitle":"Support AI Workflow Lab","includedArtifacts":[{"id":"platform-tool-script-support-prompt-template","name":"Support role prompt template","type":"prompt_template","description":"Reusable prompt template for support teams practicing billing escalations and refunds."},{"id":"platform-tool-script-support-verification-checklist","name":"Support AI verification checklist","type":"verification_checklist","description":"Checklist for checking AI output before it is used in support work."},{"id":"platform-tool-script-support-workflow-playbook","name":"Support AI workflow playbook","type":"workflow","description":"Step-by-step playbook for turning billing escalations and refunds into a repeatable AI-assisted workflow."}],"recommendedTools":[{"slug":"chatgpt","name":"ChatGPT","missionCount":3},{"slug":"claude","name":"Claude","missionCount":3},{"slug":"copilot","name":"Microsoft Copilot","missionCount":3}],"implementationSteps":[{"order":1,"title":"Select source work","output":"Choose a real support task tied to billing escalations and refunds."},{"order":2,"title":"Apply the template","output":"Use the automation playbook artifacts with approved tools and role constraints."},{"order":3,"title":"Verify and revise","output":"Check facts, calculations, citations, policy boundaries, sensitive data, and approval needs."},{"order":4,"title":"Save evidence","output":"Attach the prompt, output, verification notes, final artifact, and manager review signal."}],"proofOutputs":["Support automation playbook artifact","Prompt and output version history","Verification checklist with source evidence","Manager review note","Support AI Workflow Portfolio"],"managerReviewQuestions":["Can agents use AI without promising policy exceptions?","Which agents skip verification under pressure?","What coaching should happen before AI assist expands?"],"reuseGuidance":["Keep the role, audience, source material, and constraints visible in the prompt.","Reuse only with approved AI tools and approved data classes.","Record what changed between the AI draft and final work artifact.","Attach evidence before counting the workflow as ready for team reuse."]},{"id":"workflow-template-support-manager_review","role":"support","roleLabel":"Support","productLine":"AIducation for Support","firstWedge":true,"academyPath":"/ai-training/support","templateName":"Support manager review kit","category":"manager_review","workOutcome":"Manager-ready review packet for coaching AI-assisted support work.","sourceWorkflowId":"workflow-support-ai-readiness","sourceWorkflowTitle":"Support AI Workflow Lab","includedArtifacts":[{"id":"platform-tool-script-support-prompt-template","name":"Support role prompt template","type":"prompt_template","description":"Reusable prompt template for support teams practicing billing escalations and refunds."},{"id":"platform-tool-script-support-verification-checklist","name":"Support AI verification checklist","type":"verification_checklist","description":"Checklist for checking AI output before it is used in support work."},{"id":"platform-tool-script-support-workflow-playbook","name":"Support AI workflow playbook","type":"workflow","description":"Step-by-step playbook for turning billing escalations and refunds into a repeatable AI-assisted workflow."}],"recommendedTools":[{"slug":"chatgpt","name":"ChatGPT","missionCount":3},{"slug":"claude","name":"Claude","missionCount":3},{"slug":"copilot","name":"Microsoft Copilot","missionCount":3}],"implementationSteps":[{"order":1,"title":"Select source work","output":"Choose a real support task tied to billing escalations and refunds."},{"order":2,"title":"Apply the template","output":"Use the manager review artifacts with approved tools and role constraints."},{"order":3,"title":"Verify and revise","output":"Check facts, calculations, citations, policy boundaries, sensitive data, and approval needs."},{"order":4,"title":"Save evidence","output":"Attach the prompt, output, verification notes, final artifact, and manager review signal."}],"proofOutputs":["Support manager review artifact","Prompt and output version history","Verification checklist with source evidence","Manager review note","Support AI Workflow Portfolio"],"managerReviewQuestions":["Can agents use AI without promising policy exceptions?","Which agents skip verification under pressure?","What coaching should happen before AI assist expands?"],"reuseGuidance":["Keep the role, audience, source material, and constraints visible in the prompt.","Reuse only with approved AI tools and approved data classes.","Record what changed between the AI draft and final work artifact.","Attach evidence before counting the workflow as ready for team reuse."]},{"id":"workflow-template-support-portfolio_capstone","role":"support","roleLabel":"Support","productLine":"AIducation for Support","firstWedge":true,"academyPath":"/ai-training/support","templateName":"Support portfolio capstone kit","category":"portfolio_capstone","workOutcome":"Proof artifact learners can add to an AI workflow portfolio or credential.","sourceWorkflowId":"workflow-support-ai-readiness","sourceWorkflowTitle":"Support AI Workflow Lab","includedArtifacts":[{"id":"platform-tool-script-support-prompt-template","name":"Support role prompt template","type":"prompt_template","description":"Reusable prompt template for support teams practicing billing escalations and refunds."},{"id":"platform-tool-script-support-verification-checklist","name":"Support AI verification checklist","type":"verification_checklist","description":"Checklist for checking AI output before it is used in support work."},{"id":"platform-tool-script-support-workflow-playbook","name":"Support AI workflow playbook","type":"workflow","description":"Step-by-step playbook for turning billing escalations and refunds into a repeatable AI-assisted workflow."}],"recommendedTools":[{"slug":"chatgpt","name":"ChatGPT","missionCount":3},{"slug":"claude","name":"Claude","missionCount":3},{"slug":"copilot","name":"Microsoft Copilot","missionCount":3}],"implementationSteps":[{"order":1,"title":"Select source work","output":"Choose a real support task tied to billing escalations and refunds."},{"order":2,"title":"Apply the template","output":"Use the portfolio capstone artifacts with approved tools and role constraints."},{"order":3,"title":"Verify and revise","output":"Check facts, calculations, citations, policy boundaries, sensitive data, and approval needs."},{"order":4,"title":"Save evidence","output":"Attach the prompt, output, verification notes, final artifact, and manager review signal."}],"proofOutputs":["Support portfolio capstone artifact","Prompt and output version history","Verification checklist with source evidence","Manager review note","Support AI Workflow Portfolio"],"managerReviewQuestions":["Can agents use AI without promising policy exceptions?","Which agents skip verification under pressure?","What coaching should happen before AI assist expands?"],"reuseGuidance":["Keep the role, audience, source material, and constraints visible in the prompt.","Reuse only with approved AI tools and approved data classes.","Record what changed between the AI draft and final work artifact.","Attach evidence before counting the workflow as ready for team reuse."]}]}