{"success":true,"filters":{"role":"support","firstWedge":null,"source":null,"search":null},"summary":{"portfolios":1,"artifacts":23,"courseArtifacts":4,"diagnosisArtifacts":6,"proofStages":7,"toolEvidenceLinks":3,"firstWedgeRole":"support"},"portfolios":[{"id":"workflow-portfolio-support","role":"support","roleLabel":"Support","productLine":"AIducation for Support","audience":"Support, CX, QA, and support operations teams","firstWedge":true,"academyPath":"/ai-training/support","workflowId":"workflow-support-ai-readiness","workflowTitle":"Support AI Workflow Lab","workflowDescription":"Build and verify a reusable AI workflow for support teams using role-specific prompts, checks, and manager-visible evidence.","estimatedMinutes":25,"difficulty":"medium","portfolioCredentialId":"workflow_portfolio-support","artifacts":[{"id":"course-proof-support-support-baseline-readiness-score","name":"Support baseline readiness score","description":"Course proof artifact produced by Support AI 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score and skill gap map."},{"order":2,"name":"Course proof","evidence":"Support baseline readiness score; Support workflow practice evidence; Support exit assessment benchmark; Support certificate evidence trail"},{"order":3,"name":"Diagnosis","evidence":"Support bad-output diagnosis, hallucination spotting, prompt repair, privacy minimization, policy escalation, and verification repair evidence."},{"order":4,"name":"Workflow lab","evidence":"Support prompt, iteration, verification checklist, and final workflow output."},{"order":5,"name":"Tool mission","evidence":"ChatGPT, Claude, Copilot mission completions with risk checks."},{"order":6,"name":"Capstone","evidence":"Manager-readable artifact, rubric result, and next coaching action."},{"order":7,"name":"Credential","evidence":"Support AI Workflow Portfolio"}],"toolEvidence":[{"slug":"chatgpt","name":"ChatGPT","missionCount":3},{"slug":"claude","name":"Claude","missionCount":3},{"slug":"copilot","name":"Microsoft Copilot","missionCount":3}],"managerReviewQuestions":["Can the learner complete Billing escalations and refunds with AI and explain what they verified?","Does the final artifact avoid unsupported claims, sensitive data leaks, and skipped approvals?","Which support skill atom should the learner practice next?"],"exportFormats":["PDF evidence summary","CSV manager export","LMS completion record","Credential verification link"]}]}