{"success":true,"filters":{"role":null,"firstWedge":true,"audience":null,"trend":null,"search":null},"summary":{"reports":1,"firstWedgeRole":"support","averageScore":74,"totalMissions":3,"totalXp":450,"skillMovements":4,"managerNudges":6},"reports":[{"id":"weekly-skill-report-support","role":"support","roleLabel":"Support","productLine":"AIducation for Support","firstWedge":true,"academyPath":"/ai-training/support","reportName":"Support Weekly AI Skill Report","audience":["learner","manager","team"],"weekWindow":"Week 1 readiness pulse","readiness":{"currentScore":74,"targetScore":78,"scoreLift":8,"trend":"up","level":"workflow ready"},"activity":{"missionsCompleted":3,"minutesPracticed":60,"xpEarned":450,"streakDays":5,"completionRate":92},"skillMovement":[{"skill":"Verify before promising a refund","trend":"up","evidence":"The learner verifies AI output before relying on it.","nextAction":"Support scenario drill"},{"skill":"Ask for missing account evidence","trend":"flat","evidence":"The learner references the relevant policy, boundary, or escalation rule.","nextAction":"Close the most important support skill gaps before live AI use expands."},{"skill":"Escalate when policy authority is unclear","trend":"up","evidence":"The learner names concrete checks they performed or would perform.","nextAction":"Turn billing escalations and refunds into a reusable AI workflow with verification built in."},{"skill":"Use AI drafts without losing empathy","trend":"flat","evidence":"Checks whether the output is clear, concise, audience-aware, and ready to use at work.","nextAction":"Practice angry customer escalation and get scored against a role-specific rubric."}],"toolPractice":[{"title":"Support scenario drill","toolOrMission":"scenario","evidence":"Practice the real support situations your role is likely to face."},{"title":"Support workflow lab","toolOrMission":"workflow","evidence":"Turn one AI use case into a repeatable playbook with verification built in."},{"title":"ChatGPT role mission","toolOrMission":"tool_mission","evidence":"ChatGPT is part of the recommended tool stack for AIducation for Support."}],"workflowEvidence":["Support readiness assessment score and skill gap map.","Support baseline readiness score; Support workflow practice evidence; Support exit assessment benchmark; Support certificate evidence trail","Support bad-output diagnosis, hallucination spotting, prompt repair, privacy minimization, policy escalation, and verification repair evidence.","Support prompt, iteration, verification checklist, and final workflow output.","ChatGPT, Claude, Copilot mission completions with risk checks.","Manager-readable artifact, rubric result, and next coaching action.","Support AI Workflow Portfolio"],"managerNudges":["Assign the Support baseline assessment before comparing readiness.","Assign targeted daily missions and review the failed skill atom evidence.","Pause live AI workflow expansion and require manager review before next credential step.","Mark credential eligible, export evidence, and keep weekly mission monitoring active.","Support readiness score","Gap to role target"],"credentialProgress":{"certificateName":"Support AI Readiness Certificate","targetScore":78,"eligibility":"4 points from target","verificationPath":"/certificates/verify"},"deliveryChannels":["Learner dashboard","Manager coaching report","Slack or Teams digest","Email progress summary","Enterprise reporting API"],"exportPayload":["role","currentScore","scoreLift","missionsCompleted","streakDays","weakestSkillAtoms","managerNudges","credentialEligibility"]}]}