{"success":true,"skillGraph":{"nodes":[{"id":"industry:contact-centers","type":"industry","label":"Contact centers","source":"platform_vertical"},{"id":"industry:customer-experience","type":"industry","label":"Customer experience","source":"platform_vertical"},{"id":"industry:saas","type":"industry","label":"SaaS","source":"platform_vertical"},{"id":"role:support","type":"role","label":"AIducation for Support","role":"support","source":"platform_vertical","metadata":{"shortName":"Support","audience":"Support, CX, QA, and support operations teams","firstWedge":true,"demoScenarioId":"demo-angry-customer"}},{"id":"skill_atom:support:ask-for-missing-account-evidence","type":"skill_atom","label":"Ask for missing account evidence","role":"support","source":"platform_vertical"},{"id":"skill_atom:support:escalate-when-policy-authority-is-unclear","type":"skill_atom","label":"Escalate when policy authority is unclear","role":"support","source":"platform_vertical"},{"id":"skill_atom:support:use-ai-drafts-without-losing-empathy","type":"skill_atom","label":"Use AI drafts without losing empathy","role":"support","source":"platform_vertical"},{"id":"skill_atom:support:verify-before-promising-a-refund","type":"skill_atom","label":"Verify before promising a refund","role":"support","source":"platform_vertical"},{"id":"tool:chatgpt","type":"tool","label":"ChatGPT","source":"platform_vertical"},{"id":"tool:claude","type":"tool","label":"Claude","source":"platform_vertical"},{"id":"tool:copilot","type":"tool","label":"Copilot","source":"platform_vertical"},{"id":"tool:zendesk","type":"tool","label":"Zendesk","source":"platform_vertical"},{"id":"workflow:support:account-verification-and-sensitive-data-handling","type":"workflow","label":"Account verification and sensitive-data handling","role":"support","source":"platform_vertical"},{"id":"workflow:support:billing-escalations-and-refunds","type":"workflow","label":"Billing escalations and refunds","role":"support","source":"platform_vertical"},{"id":"workflow:support:escalation-judgment-and-policy-exceptions","type":"workflow","label":"Escalation judgment and policy exceptions","role":"support","source":"platform_vertical"},{"id":"workflow:support:tone-empathy-and-next-step-setting","type":"workflow","label":"Tone, empathy, and next-step setting","role":"support","source":"platform_vertical"}],"edges":[{"id":"role_applies_to_industry:support:role:support->industry:contact-centers","source":"role:support","target":"industry:contact-centers","type":"role_applies_to_industry","role":"support"},{"id":"role_applies_to_industry:support:role:support->industry:customer-experience","source":"role:support","target":"industry:customer-experience","type":"role_applies_to_industry","role":"support"},{"id":"role_applies_to_industry:support:role:support->industry:saas","source":"role:support","target":"industry:saas","type":"role_applies_to_industry","role":"support"},{"id":"role_contains_workflow:support:role:support->workflow:support:account-verification-and-sensitive-data-handling","source":"role:support","target":"workflow:support:account-verification-and-sensitive-data-handling","type":"role_contains_workflow","role":"support"},{"id":"role_contains_workflow:support:role:support->workflow:support:billing-escalations-and-refunds","source":"role:support","target":"workflow:support:billing-escalations-and-refunds","type":"role_contains_workflow","role":"support"},{"id":"role_contains_workflow:support:role:support->workflow:support:escalation-judgment-and-policy-exceptions","source":"role:support","target":"workflow:support:escalation-judgment-and-policy-exceptions","type":"role_contains_workflow","role":"support"},{"id":"role_contains_workflow:support:role:support->workflow:support:tone-empathy-and-next-step-setting","source":"role:support","target":"workflow:support:tone-empathy-and-next-step-setting","type":"role_contains_workflow","role":"support"},{"id":"role_trains_skill:support:role:support->skill_atom:support:ask-for-missing-account-evidence","source":"role:support","target":"skill_atom:support:ask-for-missing-account-evidence","type":"role_trains_skill","role":"support"},{"id":"role_trains_skill:support:role:support->skill_atom:support:escalate-when-policy-authority-is-unclear","source":"role:support","target":"skill_atom:support:escalate-when-policy-authority-is-unclear","type":"role_trains_skill","role":"support"},{"id":"role_trains_skill:support:role:support->skill_atom:support:use-ai-drafts-without-losing-empathy","source":"role:support","target":"skill_atom:support:use-ai-drafts-without-losing-empathy","type":"role_trains_skill","role":"support"},{"id":"role_trains_skill:support:role:support->skill_atom:support:verify-before-promising-a-refund","source":"role:support","target":"skill_atom:support:verify-before-promising-a-refund","type":"role_trains_skill","role":"support"},{"id":"role_uses_tool:support:role:support->tool:chatgpt","source":"role:support","target":"tool:chatgpt","type":"role_uses_tool","role":"support"},{"id":"role_uses_tool:support:role:support->tool:claude","source":"role:support","target":"tool:claude","type":"role_uses_tool","role":"support"},{"id":"role_uses_tool:support:role:support->tool:copilot","source":"role:support","target":"tool:copilot","type":"role_uses_tool","role":"support"},{"id":"role_uses_tool:support:role:support->tool:zendesk","source":"role:support","target":"tool:zendesk","type":"role_uses_tool","role":"support"},{"id":"tool_supports_workflow:support:tool:chatgpt->workflow:support:account-verification-and-sensitive-data-handling","source":"tool:chatgpt","target":"workflow:support:account-verification-and-sensitive-data-handling","type":"tool_supports_workflow","role":"support"},{"id":"tool_supports_workflow:support:tool:chatgpt->workflow:support:billing-escalations-and-refunds","source":"tool:chatgpt","target":"workflow:support:billing-escalations-and-refunds","type":"tool_supports_workflow","role":"support"},{"id":"tool_supports_workflow:support:tool:chatgpt->workflow:support:escalation-judgment-and-policy-exceptions","source":"tool:chatgpt","target":"workflow:support:escalation-judgment-and-policy-exceptions","type":"tool_supports_workflow","role":"support"},{"id":"tool_supports_workflow:support:tool:chatgpt->workflow:support:tone-empathy-and-next-step-setting","source":"tool:chatgpt","target":"workflow:support:tone-empathy-and-next-step-setting","type":"tool_supports_workflow","role":"support"},{"id":"tool_supports_workflow:support:tool:claude->workflow:support:account-verification-and-sensitive-data-handling","source":"tool:claude","target":"workflow:support:account-verification-and-sensitive-data-handling","type":"tool_supports_workflow","role":"support"},{"id":"tool_supports_workflow:support:tool:claude->workflow:support:billing-escalations-and-refunds","source":"tool:claude","target":"workflow:support:billing-escalations-and-refunds","type":"tool_supports_workflow","role":"support"},{"id":"tool_supports_workflow:support:tool:claude->workflow:support:escalation-judgment-and-policy-exceptions","source":"tool:claude","target":"workflow:support:escalation-judgment-and-policy-exceptions","type":"tool_supports_workflow","role":"support"},{"id":"tool_supports_workflow:support:tool:claude->workflow:support:tone-empathy-and-next-step-setting","source":"tool:claude","target":"workflow:support:tone-empathy-and-next-step-setting","type":"tool_supports_workflow","role":"support"},{"id":"tool_supports_workflow:support:tool:copilot->workflow:support:account-verification-and-sensitive-data-handling","source":"tool:copilot","target":"workflow:support:account-verification-and-sensitive-data-handling","type":"tool_supports_workflow","role":"support"},{"id":"tool_supports_workflow:support:tool:copilot->workflow:support:billing-escalations-and-refunds","source":"tool:copilot","target":"workflow:support:billing-escalations-and-refunds","type":"tool_supports_workflow","role":"support"},{"id":"tool_supports_workflow:support:tool:copilot->workflow:support:escalation-judgment-and-policy-exceptions","source":"tool:copilot","target":"workflow:support:escalation-judgment-and-policy-exceptions","type":"tool_supports_workflow","role":"support"},{"id":"tool_supports_workflow:support:tool:copilot->workflow:support:tone-empathy-and-next-step-setting","source":"tool:copilot","target":"workflow:support:tone-empathy-and-next-step-setting","type":"tool_supports_workflow","role":"support"},{"id":"tool_supports_workflow:support:tool:zendesk->workflow:support:account-verification-and-sensitive-data-handling","source":"tool:zendesk","target":"workflow:support:account-verification-and-sensitive-data-handling","type":"tool_supports_workflow","role":"support"},{"id":"tool_supports_workflow:support:tool:zendesk->workflow:support:billing-escalations-and-refunds","source":"tool:zendesk","target":"workflow:support:billing-escalations-and-refunds","type":"tool_supports_workflow","role":"support"},{"id":"tool_supports_workflow:support:tool:zendesk->workflow:support:escalation-judgment-and-policy-exceptions","source":"tool:zendesk","target":"workflow:support:escalation-judgment-and-policy-exceptions","type":"tool_supports_workflow","role":"support"},{"id":"tool_supports_workflow:support:tool:zendesk->workflow:support:tone-empathy-and-next-step-setting","source":"tool:zendesk","target":"workflow:support:tone-empathy-and-next-step-setting","type":"tool_supports_workflow","role":"support"},{"id":"workflow_trains_skill:support:workflow:support:account-verification-and-sensitive-data-handling->skill_atom:support:ask-for-missing-account-evidence","source":"workflow:support:account-verification-and-sensitive-data-handling","target":"skill_atom:support:ask-for-missing-account-evidence","type":"workflow_trains_skill","role":"support"},{"id":"workflow_trains_skill:support:workflow:support:billing-escalations-and-refunds->skill_atom:support:verify-before-promising-a-refund","source":"workflow:support:billing-escalations-and-refunds","target":"skill_atom:support:verify-before-promising-a-refund","type":"workflow_trains_skill","role":"support"},{"id":"workflow_trains_skill:support:workflow:support:escalation-judgment-and-policy-exceptions->skill_atom:support:use-ai-drafts-without-losing-empathy","source":"workflow:support:escalation-judgment-and-policy-exceptions","target":"skill_atom:support:use-ai-drafts-without-losing-empathy","type":"workflow_trains_skill","role":"support"},{"id":"workflow_trains_skill:support:workflow:support:tone-empathy-and-next-step-setting->skill_atom:support:escalate-when-policy-authority-is-unclear","source":"workflow:support:tone-empathy-and-next-step-setting","target":"skill_atom:support:escalate-when-policy-authority-is-unclear","type":"workflow_trains_skill","role":"support"}],"roleSummaries":[{"role":"support","name":"AIducation for Support","shortName":"Support","firstWedge":true,"workflows":4,"skillAtoms":4,"tools":4,"industries":["Customer experience","SaaS","Contact centers"]}],"summary":{"roles":1,"workflows":4,"skillAtoms":4,"tools":4,"industries":3,"edges":35,"firstWedgeRole":"support"}},"filters":{"role":"support","tool":null,"industry":null,"includeEdges":true}}