{"success":true,"filters":{"role":"support","firstWedge":null,"phase":null,"search":null},"summary":{"plans":1,"firstWedgeRole":"support","averageCohortSize":25,"phases":6,"readinessGates":4,"integrations":7,"managerArtifacts":6},"plans":[{"id":"ai-rollout-plan-support","role":"support","roleLabel":"Support","productLine":"AIducation for Support","firstWedge":true,"academyPath":"/ai-training/support","planName":"Support-first AI readiness rollout","recommendedCohortSize":25,"estimatedWeeks":2,"launchTrigger":"Use Support as the first measurable beachhead for policy-safe AI work.","expansionPath":["Support","Sales","Operations","Marketing","Finance","Executives"],"phases":[{"id":"wedge","title":"Launch Support wedge","owner":"Executive sponsor","week":"Week 0","objective":"Start with a measurable support readiness pilot before broader platform expansion.","evidenceGate":"Cohort, role workflows, approved tools, and manager sponsor confirmed.","linkedSurface":"/company-academy"},{"id":"baseline","title":"Run baseline assessment","owner":"Enablement","week":"Week 1","objective":"Measure current AI maturity, tool fluency, verification habits, and policy risk.","evidenceGate":"80%+ assigned learners complete baseline before practice begins.","linkedSurface":"/readiness-assessment"},{"id":"governance","title":"Publish governance controls","owner":"IT, legal, and compliance","week":"Week 1","objective":"Lock approved tools, prompt libraries, workflow libraries, misuse reporting, and audit evidence.","evidenceGate":"Approved tool catalog and role policy controls visible to learners.","linkedSurface":"/governance-center"},{"id":"practice","title":"Run simulations and workflow templates","owner":"Learners","week":"Weeks 1-2","objective":"Complete role simulations, tool missions, and take-back-to-work templates.","evidenceGate":"Support learners submit graded scenario attempts and workflow template artifacts.","linkedSurface":"/workflow-templates"},{"id":"proof","title":"Review manager evidence","owner":"Managers","week":"Week 2","objective":"Inspect readiness scores, policy failures, workflow portfolios, and coaching priorities.","evidenceGate":"Manager report includes baseline lift, failed skill atoms, and next coaching actions.","linkedSurface":"/org-readiness-dashboard"},{"id":"scale","title":"Expand to next department","owner":"AI program lead","week":"Week 3+","objective":"Use readiness proof to decide whether to expand, repeat coaching, or add governance controls.","evidenceGate":"Expansion recommendation names next department, risks, integrations, and expected proof artifacts.","linkedSurface":"/rollout-planner"}],"requiredIntegrations":[{"id":"sso-scim","name":"SSO and SCIM","status":"available","reason":"Provision learners and enforce access before readiness evidence is created."},{"id":"lms","name":"LMS","status":"available","reason":"AIducation becomes the practice and grading layer beside the LMS record system."},{"id":"hris","name":"HRIS","status":"custom","reason":"Readiness data rolls up by the same org structure leaders already use."},{"id":"slack","name":"Slack","status":"planned","reason":"Training leaves the course tab and becomes a team operating rhythm."},{"id":"microsoft-teams","name":"Microsoft Teams","status":"planned","reason":"AI readiness updates can reach departments without adding another dashboard habit."},{"id":"zendesk","name":"Zendesk","status":"custom","reason":"The first support wedge connects to the systems where support quality already lives."},{"id":"webhooks-api","name":"Webhooks and API","status":"available","reason":"AI readiness evidence can flow into systems of record and executive reporting."}],"readinessGates":["Support Company AI Academy configured with role workflows and visibility defaults.","Support AI Governance Center published before practice.","5 workflow template kits available for take-back-to-work artifacts.","78+ readiness target and manager evidence gate defined."],"adoptionRisks":["Agents promise refunds, escalations, or account actions without policy evidence","Customer replies lose empathy after AI drafting","Learners use AI output without a verification step","Managers cannot see which skills are ready for live work","Tool usage grows faster than policy understanding"],"managerArtifacts":["Baseline completion export","Scenario score report","Policy and governance evidence","Workflow template artifacts","Credential and portfolio links","Department expansion recommendation"],"nextDepartmentRecommendations":["Sales","Operations","Marketing","Finance"]}]}