{"success":true,"filters":{"role":"support","firstWedge":null,"mode":null,"search":null},"summary":{"profiles":1,"firstWedgeRole":"support","modes":6,"starterMissions":3,"recommendedTools":3,"workflowKits":3,"managerEvidenceFields":4},"profiles":[{"id":"practice-sandbox-support","role":"support","roleLabel":"Support","productLine":"AIducation for Support","firstWedge":true,"academyPath":"/ai-training/support","sandboxName":"Support AI Practice Sandbox","defaultMode":"ai_coworker","modes":[{"mode":"ai_coworker","title":"AI coworker mode","description":"Practice support work with a guided AI coworker that asks for context, checks boundaries, and explains tradeoffs.","starterPrompt":"Help me complete a Support task for Billing escalations and refunds. Ask for missing context before drafting anything.","evidenceProduced":["Task context","AI draft","human revision","decision rationale"]},{"mode":"scenario_simulation","title":"Scenario simulation","description":"Run a realistic support scenario with multi-turn feedback and rubric evidence.","starterPrompt":"Start a realistic Support simulation where I must use AI safely and explain my decision.","evidenceProduced":["Scenario transcript","rubric result","failure explanation","next mission"]},{"mode":"prompt_lab","title":"Prompt-writing lab","description":"Improve prompts for support workflows while preserving policy, audience, and verification constraints.","starterPrompt":"Review and improve my prompt for Billing escalations and refunds. Keep policy, audience, and verification visible.","evidenceProduced":["Prompt version history","constraint checklist","improved prompt","review note"]},{"mode":"workflow_lab","title":"Workflow-building lab","description":"Turn a repeatable support task into an AI-assisted workflow with steps, tools, approvals, and rollback.","starterPrompt":"Convert Billing escalations and refunds into a reusable AI workflow with inputs, tools, checks, approvals, and evidence.","evidenceProduced":["Workflow steps","tool choices","approval gates","rollback plan"]},{"mode":"verification_drill","title":"Verification drill","description":"Spot hallucinations, missing evidence, weak calculations, data issues, and authority risks before work ships.","starterPrompt":"Give me a flawed AI output for Billing escalations and refunds and make me identify what must be verified or escalated.","evidenceProduced":["Claims checked","sources used","risks found","escalation decision"]},{"mode":"tool_mission","title":"Tool mission","description":"Practice approved AI tools in support tasks with role-specific limits and proof artifacts.","starterPrompt":"Assign a tool-specific mission for Support that produces a manager-reviewable artifact.","evidenceProduced":["Tool mission completion","artifact output","usage limits","manager evidence"]}],"aiCoworker":{"name":"Support AI readiness coach","systemFrame":"You are a Support AI coworker. Help with the work, but keep the learner responsible for verification, policy, and final judgment.","allowedHelp":["Ask clarifying questions before drafting","Suggest an approved prompt, workflow, or tool mission","Explain tradeoffs and failure modes","Turn the result into manager-visible evidence"],"refusalTriggers":["Learner or workflow attempts to use blocked sensitive data.","Risk signal appears in prompt, output, tool, workflow, or final artifact."]},"starterMissions":[{"id":"daily-support-scenario","title":"Support scenario drill","type":"scenario","estimatedMinutes":10,"xpReward":120},{"id":"daily-support-workflow","title":"Support workflow lab","type":"workflow","estimatedMinutes":25,"xpReward":180},{"id":"daily-support-chatgpt","title":"ChatGPT role mission","type":"tool_mission","estimatedMinutes":25,"xpReward":150}],"recommendedTools":["ChatGPT","Claude","Microsoft Copilot"],"approvedPrompts":["Support role prompt template"],"workflowKits":["Support prompt pack kit","Support verification kit kit","Support automation playbook kit"],"gradingHandoff":["Submit sandbox output to the universal grading API","Score against role rubric contract and required skill atoms","Run red-team checks for hallucination, data, policy, and overreach risk","Return next mission, manager evidence, and credential progress"],"managerEvidence":["Sandbox mode and role","Prompt, output, verification notes, and final artifact","Rubric score, failure modes, and remediation","Approved tool, workflow kit, and policy enforcement result"],"apiHandoffs":["/api/workflow-chat","/api/grading/universal","/api/daily-missions","/api/tool-missions","/api/role-policy-enforcement"]}]}