{"success":true,"filters":{"role":"support","firstWedge":null,"track":null,"score":null,"search":null},"summary":{"plans":1,"firstWedgeRole":"support","tracks":1,"phases":5,"missions":3,"managerEvidenceItems":5,"maturityStages":5},"tracks":["beginner","intermediate","advanced"],"plans":[{"id":"personalized-plan-support-beginner","role":"support","roleLabel":"Support","productLine":"AIducation for Support","firstWedge":true,"track":"beginner","academyPath":"/ai-training/support","demoPath":"/demo/try?role=support","recommendedPathId":"path-support-readiness","recommendedPathName":"Support AI Readiness Path","baselineBand":"0-59","targetScore":78,"targetStage":"repeatable_workflows","estimatedDurationWeeks":2,"weeklyCommitmentHours":3,"planInputs":["Role selection","Baseline readiness score","Workflow maturity","Policy and data risk","Approved tool access","Manager evidence need"],"phases":[{"id":"baseline","name":"Baseline and role fit","week":"Week 0","objective":"Confirm the support learner's role, workflow maturity, tool fluency, and risk profile.","evidence":["Baseline readiness score","Role fit result","Weakest readiness dimensions"],"priority":"required"},{"id":"skill-gaps","name":"Skill atom gap plan","week":"Week 1","objective":"Close the most important support skill gaps before live AI use expands.","evidence":["Skill atom practice results","Rubric dimension feedback","Daily mission completions"],"priority":"required"},{"id":"workflow-lab","name":"Workflow lab","week":"Week 1","objective":"Turn billing escalations and refunds into a reusable AI workflow with verification built in.","evidence":["Prompt template","Verification checklist","Workflow artifact"],"priority":"required"},{"id":"scenario-simulation","name":"Scenario simulation","week":"Week 2-3","objective":"Practice angry customer escalation and get scored against a role-specific rubric.","evidence":["Simulation attempt","Rubric score","Failure-mode feedback"],"priority":"recommended"},{"id":"exit-proof","name":"Exit proof","week":"Final week","objective":"Reach 78+ readiness or create a manager action plan for remaining gaps.","evidence":["Exit assessment score","Manager report","Credential eligibility"],"priority":"required"}],"recommendedMissions":[{"id":"daily-support-scenario","title":"Support scenario drill","type":"scenario","estimatedMinutes":10,"reason":"Practice the real support situations your role is likely to face."},{"id":"daily-support-workflow","title":"Support workflow lab","type":"workflow","estimatedMinutes":25,"reason":"Turn one AI use case into a repeatable playbook with verification built in."},{"id":"daily-support-chatgpt","title":"ChatGPT role mission","type":"tool_mission","estimatedMinutes":25,"reason":"ChatGPT is part of the recommended tool stack for AIducation for Support."}],"skillGaps":["Verify before promising a refund","Ask for missing account evidence","Escalate when policy authority is unclear","Use AI drafts without losing empathy"],"toolQueue":["ChatGPT","Claude","Copilot","Zendesk"],"workflowArtifacts":["Support baseline readiness score","Support workflow practice evidence","Support exit assessment benchmark","Support certificate evidence trail","Support prompt pack kit","Support verification kit kit"],"managerEvidence":["Support baseline score","Support weakest dimensions","Support mission completion","Support exit score","Support credential eligibility"],"credentialPath":{"name":"Support AI Readiness Certificate","verificationPath":"/certificates/verify","eligibilityRules":["Reach 78+ readiness or receive manager-approved remediation","Complete required phases and at least one role simulation","Attach rubric evidence, workflow artifact, and policy evidence"]}}]}