{"success":true,"filters":{"role":null,"firstWedge":true,"coverageStatus":null,"riskLevel":null,"search":null},"summary":{"profiles":1,"firstWedgeRole":"support","averageSkillCoverageScore":86,"workflows":4,"skillAtoms":4,"tools":4,"prioritySkillAtoms":4,"coverageGaps":4,"statusCounts":{"strong":0,"watch":1,"gap":0}},"profiles":[{"id":"org-skills-map-support","role":"support","roleLabel":"Support","productLine":"AIducation for Support","firstWedge":true,"academyPath":"/ai-training/support","mapName":"Support AI Skills Map","readinessStatus":"needs_coaching","riskLevel":"medium","adoptionSeverity":"high","coverageStatus":"watch","skillCoverageScore":86,"graphCoverage":{"workflows":4,"skillAtoms":4,"tools":4,"industries":["Customer experience","SaaS","Contact centers"]},"prioritySkillAtoms":[{"id":"platform-skill-support-verify-before-promising-a-refund","name":"Verify before promising a refund","failureModes":["Unverified AI output","Unsupported AI claim"],"evidence":"75% pass target with required support-safety, support-verification dimensions"},{"id":"platform-skill-support-ask-for-missing-account-evidence","name":"Ask for missing account evidence","failureModes":["Unverified AI output","Unsupported AI claim"],"evidence":"75% pass target with required support-safety, support-verification dimensions"},{"id":"platform-skill-support-escalate-when-policy-authority-is-unclear","name":"Escalate when policy authority is unclear","failureModes":["Policy boundary miss","Unsupported AI claim"],"evidence":"75% pass target with required support-safety, support-verification dimensions"},{"id":"platform-skill-support-use-ai-drafts-without-losing-empathy","name":"Use AI drafts without losing empathy","failureModes":["Poor audience fit","Unsupported AI claim"],"evidence":"75% pass target with required support-safety, support-verification dimensions"}],"capabilityClusters":[{"name":"AI workflow execution","coverage":"watch","evidence":"4 role workflows connected to 4 skill atoms"},{"name":"Verification and policy safety","coverage":"strong","evidence":"78+ readiness target and 85% baseline coverage goal"},{"name":"Tool fluency","coverage":"strong","evidence":"4 role tools connected to missions and approved-use evidence"},{"name":"Manager visibility","coverage":"strong","evidence":"4 manager actions tied to readiness evidence"}],"coverageGaps":["Agents promise refunds, escalations, or account actions without policy evidence","Customer replies lose empathy after AI drafting","Learners use AI output without a verification step","Managers cannot see which skills are ready for live work"],"managerActions":["Reach 85% baseline coverage before comparing Support teams","Coach learners below the 78 readiness target on failed skill atoms","Assign daily missions for the weakest workflow dimension","Export manager report after exit assessment and credential review"],"executiveUses":["See whether support has enough AI skill coverage to scale.","Prioritize training budget by role, skill atom, workflow, and risk severity.","Compare workforce capability coverage against adoption risk and ROI confidence.","Route gaps into daily missions, manager coaching, policy training, or Studio content generation."],"evidenceLinks":[{"label":"Skill graph","href":"/skill-graph","type":"skill_graph"},{"label":"Org readiness dashboard","href":"/org-readiness-dashboard","type":"readiness"},{"label":"Adoption risk dashboard","href":"/adoption-risk-dashboard","type":"risk"},{"label":"Support academy","href":"/ai-training/support","type":"academy"},{"label":"Support credentials","href":"/credentials","type":"credential"}]}]}