{"success":true,"filters":{"role":"support","firstWedge":null,"riskLevel":null,"status":null,"search":null},"summary":{"departments":1,"firstWedgeRole":"support","averageTargetScore":78,"riskCounts":{"high":0,"medium":1,"low":0},"statusCounts":{"ready_to_scale":0,"needs_coaching":1,"high_risk":0},"adoptionRisks":5,"roiSignals":4,"managerActions":4},"departments":[{"role":"support","roleLabel":"Support","productLine":"AIducation for Support","firstWedge":true,"academyPath":"/ai-training/support","dashboardStatus":"needs_coaching","riskLevel":"medium","targetScore":78,"minimumCoverage":85,"exitCoverage":72,"readinessSignals":["Policy-safety score by agent","Verification discipline by workflow","Before/after support quality report","Manager coaching priorities"],"adoptionRisks":["Agents promise refunds, escalations, or account actions without policy evidence","Customer replies lose empathy after AI drafting","Learners use AI output without a verification step","Managers cannot see which skills are ready for live work","Tool usage grows faster than policy understanding"],"roiSignals":["Support time saved on Billing escalations and refunds","Reduction in rework from unverifiable AI output","Higher completion rate for approved AI workflow playbooks","Faster manager coaching cycles from benchmarked evidence"],"managerActions":["Reach 85% baseline coverage before comparing Support teams","Coach learners below the 78 readiness target on failed skill atoms","Assign daily missions for the weakest workflow dimension","Export manager report after exit assessment and credential review"],"evidenceLinks":[{"label":"Support Company AI Academy","href":"/company-academy","type":"academy"},{"label":"Support AI Policy Training","href":"/policy-training","type":"policy"},{"label":"Support AI Workflow Lab","href":"/workflow-portfolio","type":"portfolio"},{"label":"Support AI Readiness Certificate","href":"/certificates/verify","type":"credential"},{"label":"Integration and readiness events","href":"/integrations","type":"integration"}],"executiveSummary":"Support is a good rollout candidate once baseline coverage and coaching loops are visible."}]}