{"success":true,"filters":{"role":"support","featured":null,"level":null,"search":null},"summary":{"paths":1,"firstWedgeRole":"support","featured":1,"totalSteps":5,"totalMinutes":95,"totalXp":1000,"requiredSteps":4},"paths":[{"id":"path-support-readiness","name":"Support AI Readiness Path","description":"Practice customer conversations, verification, refund judgment, escalation, and policy-safe AI replies before agents use AI in live queues.","targetRole":"support","roleLabel":"Support","productLine":"AIducation for Support","experienceLevel":"beginner","totalSteps":5,"estimatedDurationWeeks":2,"estimatedHoursPerWeek":3,"skillsGained":["Verify before promising a refund","Ask for missing account evidence","Escalate when policy authority is unclear","Use AI drafts without losing empathy"],"outcomes":["Complete a baseline and exit readiness assessment for support.","Practice billing escalations and refunds with role-specific guardrails.","Show evidence for verify before promising a refund."],"prerequisites":[],"color":"#2563EB","isFeatured":true,"status":"active","sequence":[{"id":"support-baseline","order":1,"type":"assessment","contentId":"demo-angry-customer","contentTitle":"Support baseline assessment","description":"Establish a starting AI readiness score for support, cx, qa, and support operations teams.","estimatedMinutes":15,"xpReward":150,"isRequired":true},{"id":"support-workflow","order":2,"type":"workflow","contentId":"billing-escalations-and-refunds","contentTitle":"Billing escalations and refunds","description":"Practice the core support workflow with AI in the loop.","estimatedMinutes":25,"xpReward":250,"isRequired":true},{"id":"support-simulation","order":3,"type":"scenario","contentId":"demo-angry-customer","contentTitle":"Angry customer escalation","description":"Handle a realistic support simulation and get rubric-based feedback.","estimatedMinutes":20,"xpReward":220,"isRequired":true},{"id":"support-tool","order":4,"type":"tool_mission","contentId":"chatgpt","contentTitle":"ChatGPT mission for Support","description":"Apply ChatGPT to a task support teams actually do.","estimatedMinutes":20,"xpReward":180,"isRequired":false},{"id":"support-exit","order":5,"type":"assessment","contentId":"exit-support","contentTitle":"Support exit assessment","description":"Turn practice evidence into a readiness signal managers can use.","estimatedMinutes":15,"xpReward":200,"isRequired":true}],"role":"support","firstWedge":true,"academyPath":"/ai-training/support","demoPath":"/demo/try?scenario=demo-angry-customer","baselinePath":"/readiness-assessment?role=support","mobilePath":"/mobile-learning?role=support","exitPath":"/exit-assessments?role=support","portfolioPath":"/workflow-portfolio?role=support","totalMinutes":95,"totalXp":1000,"requiredSteps":4,"proofOutputs":["Support baseline readiness score","Support workflow artifact","Support role simulation result","Support exit assessment evidence","Support credential-ready portfolio proof"],"managerEvidence":["Before/after readiness movement","Required step completion","Weakest skill atom","Tool mission evidence","Credential eligibility"]}]}