{"success":true,"filters":{"role":null,"firstWedge":true,"status":null,"riskLevel":null,"search":null},"summary":{"reports":1,"firstWedgeRole":"support","ahead":0,"onTrack":1,"needsAttention":0,"highRisk":0,"averageScore":74,"benchmarkGaps":3,"exportFormats":5},"reports":[{"id":"department-benchmark-report-support","role":"support","roleLabel":"Support","productLine":"AIducation for Support","firstWedge":true,"academyPath":"/ai-training/support","reportName":"Support Department AI Benchmark Report","status":"on_track","riskLevel":"medium","readinessScore":74,"targetScore":78,"scoreGap":-4,"baselineCoverage":96,"baselineTarget":85,"exitCoverage":89,"exitTarget":72,"peerBenchmark":{"peerAverageScore":72,"peerAverageCoverage":81,"percentile":56,"comparison":"Support is above the cross-role readiness average."},"dimensionBreakdown":[{"id":"baseline_coverage","name":"Baseline coverage","score":71,"target":78,"gap":-7,"evidence":"The learner verifies AI output before relying on it."},{"id":"exit_lift","name":"Exit lift","score":73,"target":76,"gap":-3,"evidence":"The learner references the relevant policy, boundary, or escalation rule."},{"id":"verification","name":"Verification discipline","score":75,"target":74,"gap":1,"evidence":"The learner names concrete checks they performed or would perform."},{"id":"policy_safety","name":"Policy safety","score":77,"target":78,"gap":-1,"evidence":"Checks whether the output is clear, concise, audience-aware, and ready to use at work."},{"id":"workflow_evidence","name":"Workflow evidence","score":79,"target":76,"gap":3,"evidence":"Support readiness credential"},{"id":"manager_actionability","name":"Manager actionability","score":81,"target":74,"gap":7,"evidence":"Support benchmark evidence"}],"benchmarkGaps":["Close 4 readiness score points to target","Agents promise refunds, escalations, or account actions without policy evidence","Customer replies lose empathy after AI drafting"],"managerActions":["Assign the Support baseline assessment before comparing readiness.","Assign targeted daily missions and review the failed skill atom evidence.","Pause live AI workflow expansion and require manager review before next credential step.","Mark credential eligible, export evidence, and keep weekly mission monitoring active.","Reach 85% baseline coverage before comparing Support teams","Coach learners below the 78 readiness target on failed skill atoms"],"roiSignals":["Support time saved on Billing escalations and refunds","Reduction in rework from unverifiable AI output","Higher completion rate for approved AI workflow playbooks","Faster manager coaching cycles from benchmarked evidence"],"exportFormats":[{"format":"dashboard","destination":"Org readiness dashboard","payload":"Support benchmark status, score gap, coverage, dimension gaps, and next actions."},{"format":"csv","destination":"Enterprise reports API","payload":"Department rows for spreadsheet review and enablement operations."},{"format":"pdf","destination":"Executive review","payload":"Benchmark summary, peer comparison, risks, ROI signals, and expansion recommendation."},{"format":"lms","destination":"Learning management system","payload":"Coverage, completion, benchmark status, and recommended assignments."},{"format":"warehouse","destination":"Data warehouse","payload":"Role benchmark fact table with score gap, coverage gap, risk, and evidence counts."}],"evidenceLinks":[{"label":"Readiness benchmark","href":"/readiness-benchmarks"},{"label":"Org readiness dashboard","href":"/org-readiness-dashboard"},{"label":"Manager coaching report","href":"/manager-coaching-reports"},{"label":"Weekly skill report","href":"/weekly-skill-reports"},{"label":"Evidence export center","href":"/evidence-export-center"}]}]}