{"success":true,"filters":{"role":"support","firstWedge":null,"status":null,"cohort":null,"search":null},"summary":{"profiles":1,"firstWedgeRole":"support","averageReadinessScore":74,"averagePercentile":79,"benchmarkDeltas":4,"enterpriseRisks":6,"exportTargets":4,"statusCounts":{"scale_ready":0,"controlled_rollout":1,"at_risk":0}},"profiles":[{"id":"company-benchmarking-support","role":"support","roleLabel":"Support","productLine":"AIducation for Support","firstWedge":true,"academyPath":"/ai-training/support","cohort":"first_wedge","companyBenchmarkName":"Support Company AI Benchmark","companyStatus":"controlled_rollout","departmentStatus":"on_track","skillsCoverageStatus":"watch","readinessScore":74,"targetScore":78,"companyPercentile":79,"benchmarkDeltas":[{"label":"Readiness score","value":74,"target":78,"delta":-4,"interpretation":"Below readiness target"},{"label":"Baseline coverage","value":96,"target":85,"delta":11,"interpretation":"Baseline evidence needed before training lift claims."},{"label":"Skills coverage","value":86,"target":80,"delta":6,"interpretation":"Org skill coverage across workflows, atoms, tools, and manager evidence."},{"label":"ROI confidence","value":70,"target":80,"delta":-10,"interpretation":"Value claims should follow evidence readiness."}],"enterpriseRisks":["Close 4 readiness score points to target","Agents promise refunds, escalations, or account actions without policy evidence","Customer replies lose empathy after AI drafting","Baseline coverage is incomplete or not comparable across the department.","Workflow artifacts lack prompt, output, verification, and final-work evidence.","Manager coaching actions are still open for failed skill atoms."],"scaleRecommendation":"Keep Support in controlled rollout until score, coverage, and manager evidence improve.","boardPacket":["Support readiness score, target, percentile, and benchmark delta","Baseline and exit coverage compared with company benchmark targets","Skills-map coverage across workflows, skill atoms, tools, and industries","Adoption risk blockers, mitigation plan, and manager actions","ROI confidence, value evidence, and approved export destinations"],"executiveActions":["Keep Support in controlled rollout until score, coverage, and manager evidence improve.","Assign budget to the highest-risk skill atoms and workflows.","Review department benchmark deltas before approving broader AI tool access.","Export company benchmark evidence to leadership, LMS, HRIS, and audit systems."],"exportTargets":[{"destination":"Executive dashboard","payload":"Company benchmark status, percentile, risk, readiness, and scale recommendation."},{"destination":"Manager dashboard","payload":"Role benchmark deltas, coaching actions, weak skill atoms, and coverage gaps."},{"destination":"LMS and HRIS","payload":"Training completion, credential evidence, benchmark status, and next assignments."},{"destination":"Audit warehouse","payload":"Benchmark fact table with evidence links, timestamps, and export lineage."}],"evidenceLinks":[{"label":"Department benchmark report","href":"/department-benchmark-reports","type":"department"},{"label":"Org readiness dashboard","href":"/org-readiness-dashboard","type":"org"},{"label":"Org skills map","href":"/org-skills-map","type":"skills"},{"label":"Adoption risk dashboard","href":"/adoption-risk-dashboard","type":"risk"},{"label":"Adoption ROI dashboard","href":"/adoption-roi-dashboard","type":"roi"}]}]}