{"success":true,"filters":{"role":null,"firstWedge":true,"status":null,"type":null,"search":null},"summary":{"challenges":1,"firstWedgeRole":"support","estimatedMinutes":45,"deliverables":5,"evidenceItems":7,"rubricDimensions":4,"statusCounts":{"ready":1,"pilot":0,"needs_review":0}},"challenges":[{"id":"capstone-challenge-support","role":"support","roleLabel":"Support","productLine":"AIducation for Support","firstWedge":true,"academyPath":"/ai-training/support","challengeName":"Support AI Capstone Challenge","status":"ready","type":"portfolio_capstone","estimatedMinutes":45,"scenarioBrief":"Agents can use AI to draft replies, but managers need proof that they verify policy, avoid unsafe refund promises, and escalate when judgment is required.","learnerDeliverables":["Support prompt and source context","Billing escalations and refunds AI-assisted draft or analysis","Verification checklist with evidence notes","Final work artifact ready for manager review","Reflection explaining what AI changed and what the learner verified"],"requiredEvidence":["Support readiness assessment score and skill gap map.","Support baseline readiness score; Support workflow practice evidence; Support exit assessment benchmark; Support certificate evidence trail","Support bad-output diagnosis, hallucination spotting, prompt repair, privacy minimization, policy escalation, and verification repair evidence.","Support prompt, iteration, verification checklist, and final workflow output.","ChatGPT, Claude, Copilot mission completions with risk checks.","Manager-readable artifact, rubric result, and next coaching action.","Support AI Workflow Portfolio"],"rubricDimensions":[{"name":"Work outcome quality","weight":30,"passSignal":"Support artifact is useful, specific, and appropriate for the role workflow."},{"name":"Verification and evidence","weight":25,"passSignal":"Claims, calculations, sources, policy, and assumptions are checked before use."},{"name":"AI safety and policy","weight":25,"passSignal":"Sensitive data, tool approval, authority, escalation, and misuse risks are handled."},{"name":"Manager-ready explanation","weight":20,"passSignal":"Learner can explain what AI did, what changed, and why the final decision is safe."}],"sandboxModes":["AI coworker mode","Scenario simulation","Prompt-writing lab","Workflow-building lab"],"portfolioArtifacts":["Support baseline readiness score","Support workflow practice evidence","Support exit assessment benchmark","Support certificate evidence trail","Set the work context","Add verification guardrails"],"credentialPath":"/learn/portfolio","managerReviewQuestions":["Can the learner complete Billing escalations and refunds with AI and explain what they verified?","Does the final artifact avoid unsupported claims, sensitive data leaks, and skipped approvals?","Which support skill atom should the learner practice next?"],"exportTargets":["Workflow portfolio","Manager coaching report","Credential evidence packet","LMS completion record","Audit evidence export"]}]}