{"success":true,"filters":{"role":null,"firstWedge":true,"status":null,"riskLevel":null,"search":null},"summary":{"workflows":1,"firstWedgeRole":"support","approved":1,"pilotOnly":0,"needsReview":0,"highRisk":0,"approvalGates":3,"proofArtifacts":6},"workflows":[{"id":"approved-workflow-library-support","role":"support","roleLabel":"Support","productLine":"AIducation for Support","firstWedge":true,"academyPath":"/ai-training/support","workflowName":"Support AI Workflow Lab","sourceWorkflowId":"workflow-support-ai-readiness","status":"approved","riskLevel":"medium","owner":"Department manager and enablement","approvedTools":["ChatGPT","Claude","Microsoft Copilot"],"workflowPurpose":"Build and verify a reusable AI workflow for support teams using role-specific prompts, checks, and manager-visible evidence.","requiredInputs":["Role objective and audience","Approved source material","Approved AI tool and data class","Prompt template or workflow kit version","Verification checklist"],"approvalGates":[{"gate":"Tool and data gate","owner":"Admin or systems owner","evidence":"Approved tool catalog status and allowed data class."},{"gate":"Output verification gate","owner":"Learner or reviewer","evidence":"Facts, calculations, citations, policy claims, and assumptions checked."},{"gate":"Manager reuse gate","owner":"Department manager","evidence":"Manager review note before the workflow is promoted for team reuse."}],"operatingSteps":["Select source work: Choose a real support task tied to billing escalations and refunds.","Apply the template: Use the automation playbook artifacts with approved tools and role constraints.","Verify and revise: Check facts, calculations, citations, policy boundaries, sensitive data, and approval needs.","Save evidence: Attach the prompt, output, verification notes, final artifact, and manager review signal."],"rollbackPlan":["Pause reuse when policy, privacy, calculation, legal, security, or customer-impact risk appears.","Route the saved prompt, output, tool, and final artifact into manager or compliance review.","Retire or revise the workflow version before it can be assigned again."],"misuseSignals":["Support learner pastes sensitive data into an unapproved AI tool","Support learner forwards AI output without verification or source evidence","Support workflow automates a decision that requires human approval","Support artifact includes unsupported claims, citations, calculations, or policy promises"],"proofArtifacts":["Support baseline readiness score","Support workflow practice evidence","Support exit assessment benchmark","Support certificate evidence trail","Set the work context","Add verification guardrails"],"managerReviewQuestions":["Can the learner complete Billing escalations and refunds with AI and explain what they verified?","Does the final artifact avoid unsupported claims, sensitive data leaks, and skipped approvals?","Which support skill atom should the learner practice next?"],"auditFields":["workflowLibraryId","workflowVersion","role","approvedTool","dataClass","owner","approvalGateStatus","rollbackStatus","reviewedAt"],"exportTargets":["Governance center","Manager report","Workflow portfolio","Audit log","Data warehouse"],"reviewCadence":"Quarterly"}]}