{"success":true,"filters":{"role":"support","firstWedge":null,"status":null,"riskLevel":null,"search":null},"summary":{"prompts":1,"firstWedgeRole":"support","approved":1,"pilotOnly":0,"needsReview":0,"highRisk":0,"approvedTools":3,"auditFields":8},"prompts":[{"id":"approved-prompt-library-support","role":"support","roleLabel":"Support","productLine":"AIducation for Support","firstWedge":true,"academyPath":"/ai-training/support","promptName":"Support role prompt template","status":"approved","riskLevel":"medium","owner":"Enablement and department manager","approvedTools":["ChatGPT","Claude","Microsoft Copilot"],"promptPurpose":"Reusable prompt template for support teams practicing billing escalations and refunds.","templateBody":"You are assisting a Support teammate with {{work_task}}.\n\nContext:\n- Role: {{role_context}}\n- Audience: {{audience}}\n- Source material: {{source_material}}\n- Constraints or policy boundaries: {{constraints}}\n\nProduce:\n1. A concise draft or plan.\n2. The assumptions you made.\n3. The facts, calculations, citations, or policy points that need verification.\n4. A safer revised version if any risk is present.","variables":[{"name":"work_task","required":true,"description":"The support task to complete with AI."},{"name":"role_context","required":true,"description":"The role, team, and workflow context."},{"name":"audience","required":true,"description":"Who will consume the output."},{"name":"source_material","required":false,"description":"The source text, facts, data, brief, or policy excerpts."},{"name":"constraints","required":true,"description":"Policy, privacy, brand, calculation, or authority limits."}],"dataBoundaries":["Use only approved source material for the role workflow.","Remove unnecessary sensitive, customer, employee, financial, health, legal, or security data.","Do not paste secrets, credentials, raw private exports, or unapproved regulated records."],"usageRules":["Keep role, audience, source material, constraints, and output format visible.","Ask the AI system to separate facts from assumptions.","Verify facts, calculations, citations, policy claims, and commitments before reuse.","Learners use only approved AI tools for the role, data type, and workflow.","Sensitive customer, employee, financial, legal, health, or code context is minimized or removed before AI use."],"reviewCadence":"Quarterly or on tool change","managerEvidence":["Prompt template version","AI output version","Verification notes","Final work artifact","Manager approval or coaching action"],"auditFields":["promptTemplateId","promptVersion","role","approvedTool","dataClass","reviewerId","approvedAt","expiresAt"],"exportTargets":["Governance center","Manager report","Audit log","LMS","Data warehouse"]}]}