{"success":true,"filters":{"role":"support","firstWedge":null,"riskLevel":null,"confidence":null,"status":null,"search":null},"summary":{"departments":1,"firstWedgeRole":"support","totalEstimatedHoursProtected":358,"averageTargetScore":78,"confidenceCounts":{"planning":0,"early_signal":1,"evidence_ready":0},"productivityLevers":4,"valueEvidence":4,"riskAdjustments":2},"departments":[{"role":"support","roleLabel":"Support","productLine":"AIducation for Support","firstWedge":true,"academyPath":"/ai-training/support","riskLevel":"medium","readinessStatus":"needs_coaching","confidence":"early_signal","targetScore":78,"coverageTarget":85,"exitCoverageTarget":72,"planningAssumptions":{"learnerCount":25,"workflowsPerLearner":4,"minutesSavedPerWorkflow":12,"monthlyWorkflowRuns":16,"reworkReductionPercent":12},"monthlyImpactEstimate":{"hoursSaved":320,"reworkHoursAvoided":38,"totalHoursProtected":358},"productivityLevers":["Billing escalations and refunds","Account verification and sensitive-data handling","Tone, empathy, and next-step setting","Escalation judgment and policy exceptions"],"roiSignals":["Support time saved on Billing escalations and refunds","Reduction in rework from unverifiable AI output","Higher completion rate for approved AI workflow playbooks","Faster manager coaching cycles from benchmarked evidence"],"valueEvidence":["Support AI Workflow Lab with 23 artifacts","5 reusable workflow template kits","Support Assistant selection lab for approved tool selection","78+ readiness target with baseline and exit comparison"],"riskAdjustments":["Treat ROI as a planning estimate until baseline and exit evidence are complete.","Discount value from workflows that lack manager review, verification notes, or approved-tool evidence."],"executiveActions":["Coach Support learners below target before claiming productivity impact.","Run another week of daily missions on the weakest verification or policy dimension.","Review tool-comparison evidence before approving more automated workflows."],"evidenceLinks":[{"label":"Org readiness dashboard","href":"/org-readiness-dashboard","type":"readiness"},{"label":"Support AI Workflow Lab","href":"/workflow-portfolio","type":"portfolio"},{"label":"Support workflow templates","href":"/workflow-templates","type":"template"},{"label":"Support Assistant selection lab","href":"/tool-comparison-labs","type":"tool_lab"},{"label":"Support readiness benchmark","href":"/readiness-benchmarks","type":"benchmark"}]}]}